Louisville, Kentucky, January 15, 2026
In a strategic move to enhance customer experience, Kentucky and Indiana have chosen TransCore as the new service provider for the RiverLink tolling system. This change aims to streamline operations and improve service for approximately 100,000 daily drivers using the toll bridges connecting Louisville and Southern Indiana. The transition process will begin in early 2026, with a focus on quality control and data migration to ensure services remain uninterrupted.
Louisville, Kentucky – RiverLink Appoints TransCore as New Toll Service Provider to Enhance Customer Experience
In a strategic move to improve customer service, Kentucky and Indiana have selected TransCore as the new toll service provider for the RiverLink tolling system. This decision aims to streamline operations and enhance the overall experience for the approximately 100,000 daily drivers who rely on the tolled bridges connecting Louisville and Southern Indiana.
Transition Details
The transition to TransCore is set to begin in February 2026, following the approval of a nearly six-year, $146 million contract. This contract encompasses the initial implementation of the new system, as well as operations and maintenance costs, extending through September 2031 with a potential three-year extension. The transition process is expected to be comprehensive, involving complex data migration, extensive testing with various partners, and rigorous quality control measures to ensure a seamless shift to the new provider.
Background and Rationale
In September 2025, Kentucky and Indiana initiated the search for a new toll service provider to oversee back-office services, including image review, invoicing, and customer service centers. This decision followed a change order approved by the Joint Board of the Louisville-Southern Indiana Ohio River Bridges Project, which included terms for a negotiated termination with the previous provider, Electronic Transaction Consultants (ETC), a Quarterhill company. The states have been investing additional resources to ensure reliable customer service during the transition period.
TransCore, with over 25 years of experience in tolling account management and the operation of more than 35 back-office systems, was awarded the contract for roadside services in August 2022. The company manages over 3.7 billion active accounts, positioning it as a capable partner to enhance the RiverLink tolling system’s efficiency and customer service quality.
Implications for Drivers
Drivers can anticipate improved and consistent service as TransCore assumes its new role. The transition is designed to be as seamless as possible, with the goal of maintaining the integrity of the toll revenue that funds the Bridges Project. The states are committed to ensuring that the tolling system continues to meet the needs of commuters and supports the ongoing development and maintenance of the infrastructure.
Looking Ahead
The appointment of TransCore marks a significant step in the ongoing efforts to enhance the RiverLink tolling system. By focusing on customer service improvements and operational efficiency, Kentucky and Indiana aim to provide a more reliable and user-friendly experience for all drivers utilizing the tolled bridges in the region.
Frequently Asked Questions (FAQ)
What is the RiverLink tolling system?
The RiverLink tolling system manages toll collections for the bridges connecting Louisville, Kentucky, and Southern Indiana, facilitating daily commutes for approximately 100,000 drivers.
Who is TransCore?
TransCore is a company with over 25 years of experience in tolling account management and operates more than 35 back-office systems, managing over 3.7 billion active accounts.
When will the transition to TransCore begin?
The transition to TransCore is set to begin in February 2026, following the approval of a nearly six-year, $146 million contract.
What services will TransCore provide?
TransCore will oversee back-office services, including image review, invoicing, and customer service centers, aiming to enhance the overall customer experience for RiverLink users.
How will this change affect drivers?
Drivers can expect improved and consistent service as TransCore assumes its new role, with efforts focused on ensuring a seamless transition and maintaining the integrity of toll revenue funding the Bridges Project.
Key Features of the RiverLink Tolling System Transition
| Feature | Description |
|---|---|
| New Toll Service Provider | TransCore appointed to enhance customer service and operational efficiency. |
| Contract Details | Nearly six-year, $146 million contract, effective February 2026, with potential extension through September 2031. |
| Transition Process | Comprehensive data migration, extensive testing, and quality control measures to ensure a seamless shift. |
| Implications for Drivers | Improved and consistent service, with a focus on maintaining toll revenue integrity for the Bridges Project. |
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