Louisville, Kentucky, January 22, 2026
Louisville Gas and Electric (LG&E) and Kentucky Utilities (KU) have unveiled an automated alert system that keeps customers informed during power outages. Through text messages and phone calls, the system provides timely updates, estimated restoration times, and confirmation when power is restored. By leveraging advanced meter technology, the utility companies aim to enhance customer communication and ensure residents stay informed. Customers can easily manage their contact information for alerts via a mobile app, online account, or an automated phone system.
Louisville, Kentucky
Louisville Gas and Electric (LG&E) and Kentucky Utilities (KU) have introduced a new service that sends automated text messages and phone calls to customers during power outages, providing timely updates and estimated restoration times.
Key Features of the New Alert System
- Automated Notifications: Customers will receive alerts via text or phone call when an outage is detected at their property, including estimated restoration times and confirmation once power is restored.
- Advanced Meter Integration: The system utilizes over 1 million advanced meters to automatically detect outages and notify customers.
- Contact Information Management: Customers can update their preferred contact details through the mobile app, online via My Account, or the automated phone system.
- Recognizable Alert Sources: Text alerts will come from 4LGEKU (454-358), and automated phone calls will originate from 800-331-7370 for LG&E customers and 800-981-0600 for KU/ODP customers.
How to Update Contact Information
To ensure you receive outage alerts, update your contact information through the following methods:
- Mobile App: Access the app and navigate to the contact information section to make changes.
- Online Account: Log in to My Account on the LG&E and KU website and update your details.
- Automated Phone System: Call the customer service number and follow the prompts to update your contact information.
Additional Resources
For more information on outage reporting and management, visit the LG&E and KU outage page.
About LG&E and KU
Louisville Gas and Electric Company (LG&E) and Kentucky Utilities Company (KU) are utility companies serving the Louisville and surrounding areas, providing electric and gas services to residential and business customers.
Contact Information
If you need immediate assistance or to report a downed wire or gas leak, contact LG&E at 502-589-1444 or 800-331-7370, and KU/ODP at 800-981-0600.
Conclusion
In today’s fast-paced world, timely communication during power outages is essential for both residential and business customers in Louisville. LG&E and KU’s innovative alert system exemplifies how the utility sector is adapting to modern needs. With effective use of technology and customer engagement, this initiative fosters confidence and resilience in our local communities. As Louisville continues to grow and evolve, initiatives like these can enhance customer experiences and streamline communications, ultimately contributing to a stronger local economy.
FAQ
How do I receive outage alerts from LG&E and KU?
Customers will receive automated text messages or phone calls when an outage is detected at their property, providing updates and estimated restoration times.
How can I update my contact information for outage alerts?
You can update your contact information through the mobile app, online via My Account, or by calling the customer service number.
What should I do if I need immediate assistance or to report a downed wire or gas leak?
Contact LG&E at 502-589-1444 or 800-331-7370, and KU/ODP at 800-981-0600 for immediate assistance.
| Feature | Description |
|---|---|
| Automated Notifications | Customers receive alerts via text or phone call during power outages, including estimated restoration times and confirmation once power is restored. |
| Advanced Meter Integration | The system utilizes over 1 million advanced meters to automatically detect outages and notify customers. |
| Contact Information Management | Customers can update their preferred contact details through the mobile app, online via My Account, or the automated phone system. |
| Recognizable Alert Sources | Text alerts come from 4LGEKU (454-358), and automated phone calls originate from 800-331-7370 for LG&E customers and 800-981-0600 for KU/ODP customers. |
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